Policy Summaries
These policies and procedures are designed to ensure that all DNA testing services are conducted efficiently and fairly. For any questions or special requests, please contact our office directly.
Mileage Policy
Quick summary of mileage policy: • Standard mileage fee: $0.67 per mile for travel beyond 25 miles from office/provider location • Extended travel fee: $30.00 per hour for distances over 50 miles • Mileage calculated using Google Maps for round trips • Fees may be waived for bulk testing contracts or special agreements • Policy subject to annual review and potential amendments
Additional Parties Policy
Quick summary of additional parties policy: • Base testing fee covers up to two parties (e.g., one alleged father and one child) • Each additional party (e.g., another child, mother) incurs a $100 fee • Group discounts may be available for more than three additional parties • Contact our office for custom quotes on group discounts • All parties must provide valid ID and signed consent forms • Fees must be paid in full before testing begins • Policy subject to change without prior notice
Cancellation Policy
Quick summary of cancellation policy: • Standard cancellation: No penalty if cancelled 48+ hours before appointment • Late cancellation (24-48 hours before): $100 fee • No-show: Full service fee charged, no refunds • One-time free rescheduling if requested 24+ hours in advance • All requests must be in writing (email or website) • Fees must be paid before booking future appointments • Extenuating circumstances may be considered with documentation • Policy subject to change without prior notice
Refund Policy
Quick summary of refund policy: • Refunds available if cancellation request received 48+ hours before appointment • Approved refunds processed within 10 business days • Same-day appointment fees, mileage fees, and lab processing fees are non-refundable • Partial refunds may be issued if testing started but not completed • Cancellation requests must be submitted in writing • Refund amount may be reduced by costs of services already rendered • Policy subject to change without prior notice
Same-Day Appointments
Quick summary of same-day appointments policy: • Same-day appointments available for an additional $50 urgency fee • Must book at least 4 hours in advance • Requests after 2:00 PM may incur extra charges • Subject to staff and resource availability - not guaranteed • Urgency fee must be paid in full when booking • Non-refundable once appointment is confirmed • Lineage DNA Testing may modify policy without prior notice